For over 2 decades, including 9 years in Italy, we have grown our business through word of mouth from highly satisfied customers. Our client relationships are built on trust, respect and communication. As the tile industry changes and adapts to the current economy, so do we. Our relationship with our clients is more important than ever, and defines VALLEFUOCO Contractors’ service philosophy.
Our success as a top-notch tile contractor is based on our ability to meet our clients’ expectations on a timely and cost-effective basis. We pride ourselves on providing exceptional and consistent installations, and we have earned the trust, confidence and respect of our clients by striving for these primary objectives:
Excellence in client service and overall tile installation
Value in meeting and exceeding clients' expectations
Integrity in our work, no matter how large or small the scope of each job
Commitment to our clients, installers and fellow tradesmen
Ability to problem-solve and manage unexpected construction obstacles
Emphasis on teamwork and open-mindedness between our clients, our employees, and other trades involved: in order to foster idea sharing and the most innovative tile installation techniques
Continued formal certification as a licensed Tile Contractor in MD, DC & VA
Continued membership in and involvement with the NTCA (National Tile Contractors Association)
Outstanding status as member of the BBB (Better Business Bureau) of the Greater Washington, DC Metropolitan Area
We pursue a client-focused strategy that ensures we will be able to provide the best service possible for our customers.
We continue to train our expert tile artisans in both classic and modern installation techniques, using the most innovative and environmentally friendly methods without compromising quality.
Our select group of installers strives to provide the greatest value to clients because of their depth of knowledge and experience.
Our goal is to provide value for each client, which includes knowledge of accepted tile installation methods approved by the NTCA, as well as innovation and creativity to help solve difficult or novel problems that will always arise.
We have significant experience doing highly elaborate tile work both in the United States and in Italy, where nothing takes precedence to quality.
We have learned directly from the old world artisans by whom Bernardo Vallefuoco was taught in his native home of Italy. Bernardo’s philosophy is that we must allow ourselves to think and plan ahead for our clients. Our goal is to anticipate issues in advance and develop strategies to avoid or minimize the typical construction obstacles.
We are constantly connected to a dynamic network of resources within the tile industry. Gianna Vallefuoco’s experience as a former design consultant for a high-end national tile vendor allows us the knowledge and connections to stay up-to-date on the newest products in the tile industry. As a member of the BBB, NTCA, and a licensed, bonded and insured tile contractor in MD, DC and VA, we have a reputation to uphold. We have worked long and hard to pull together our tight-knit and highly skilled team of tile installers to meet all our clients’ needs.
The role of our installers is not only to provide excellent installation, but also to communicate with clients, to understand their needs and issues, to make recommendations if needed, and to act as a problem solver when needed.
We are also available in the office to communicate with any third parties who affect tile installation decisions.
Our goal is to make our new clients returning clients, and to make our returning clients completely satisfied!