PHILOSOPHY OF GRATITUDE

Vallefuoco Contractors was founded in in the USA in 1999, after nine years in Florence, Italy

We are deeply grateful for our loyal clients, and never take them for granted. We have grown our family business through word of mouth from highly satisfied customers. Our client relationships are built on trust, respect, and communication. Feedback from clients is of the utmost importance to us, and defines our service philosophy. Our company is made up of local people who love and appreciate our homes, just like our clients. We each want the best for our own home, and our goal is to give you the best for yours.

Our success as a nationally recognized, award-winning tile contractor is based on our ability to listen to our clients and meet our clients’ expectations on a timely, high quality, and cost-effective basis. We pride ourselves on providing exceptional tile installations, and we strive for these primary objectives:

• Excellence in client service and overall tile installation
• Value in meeting and exceeding clients’ expectations
• Communication to educate decision makers (we are involved with NTCA Consumer Education Committee)
• Mindfulness in the mutual interaction between our installers, clients, and fellow tradespeople
• Clarity in providing realistic expectations of the tile installation process
• Integrity in all work, no matter how large or small the scope of each job
• Skill in problem-solving construction obstacles and installation challenges
• Awareness of and dedication to best industry practices
• Ownership and honesty when dealing with obstacles, with full commitment to leaving our clients satisfied
• Emphasis on teamwork and open-mindedness between all parties
• Continued training of our installers in current methods, products, and tools
• Continued certification as a licensed tile contractor in MD, DC & VA
• Continued accreditation as a Five Star member of NTCA (National Tile Contractors Association)
• Continued A+ rating as a member of the BBB (Better Business Bureau) of Metropolitan DC Area

OUR BACKGROUND:

We specialize in custom residential tile installation. We are no Jack of all trades. Instead we continue to master our tile trade, always learning and honing our skill set. We continue to train our expert tile tradespeople in both classic and modern installation techniques, using innovative and environmentally friendly methods where applicable. Our select group of installers has depth of knowledge, experience, and openness to new installation methods and concepts.

With tile trends changing regularly, we continue to educate ourselves on new methods and materials. We became a 5 Star designated contractor by the NTCA in 2012, the year we won our first national installation award. We’ve been highly involved in our industry on a national level since then. In 2024 when NTCA upgraded their 5 Star program to a full accreditation, we fulfilled the national requirements and became fully accredited in the first cohort of just a few 5 Star Accredited Tile Contractors in our nation. This, coupled with our CTI certification from CTEF (Ceramic Tile Education Foundation), demonstrates our commitment to elevating the caliber of our industry. Our accreditations require us to receive continuing education and stay aware of current tile industry problems and trends. This ensures we have the best resources and education to resolve industry obstacles.

We have decades of experience doing elaborate projects in both the United States and in Italy, where nothing takes precedence over quality. We have learned directly from the old world artisans by whom Bernardo Vallefuoco was taught in his native home of Italy. Tile installation is not just our field. It is our art! Our goal is to approach each project artfully, resolving any challenges that arise in our line of creative work. We are connected to a dynamic network of resources within the tile industry.

Gianna Vallefuoco’s experience as a former design consultant for a high-end DC area tile vendor ensures we continue to  follow changing tile product trends. As a member of the BBB, NTCA, and a licensed, bonded and insured tile contractor in MD, DC and VA, we take pride in our credentials. We have strong and lasting relationships with our clients and fellow tradespeople, and are mindful of how important interpersonal relationships are in our business. Our priority is to be responsive and reachable during business hours. We are available in the office M-F 9-5 or you can email us.

Our family business has always relied on word of mouth from satisfied clients in order for us to thrive. We hold profound gratitude for our clients. THIS GRATITUDE STEERS OUR PHILOSOPHY.